*Working days are Monday to Friday and exclude all bank holidays or public holidays 
Items need to be returned in the original packaging with all tags intact and with the completed dispatch note. 

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Katherine Grant does not accept Returns, Exchanges or Refunds. Refunds will only be given at Katherine Grant discretion. Any issues with your product must be raised within four days of receiving your product. (for all Bespoke and Ready to Wear)

 

Please note, that we are unable to accept any returns that have been worn or show signs of wear and tear. 

 

If you require any information or changes regarding, your order will need to contact customer service within 7 working days of your first customer order check and you will be issued with a refund and a new order will be placed. Please contact our Customer Care team and we will be happy to commence this process for you. (for Custom orders only)

 

We provide PDF visuals for every custom order and ask you to check and sign them before we carry out any decoration on your promotional clothing. 

 

This approval process is crucial as it allows you, the customer, to make any relevant changes and be entirely happy with what you are ordering. It gives us an exact format to work from and in the event of a discrepancy allows both parties to verify what was signed for. 

 

All of our custom clothing goes through a strict quality checking processing before we ship, regrettably, items that have been engraved or embossed cannot be refunded unless they are found to be defective or faulty by one of our staff members. 
For hygiene reasons at Katherine Grant, we do not accept exchanges or refunds for previous worn items unless they are defective or faulty. 

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KATHERINE GRANT LTD