Privacy Policy

Katherine Grant as www.katherine-grant.co.uk takes privacy and confidentiality very seriously. We comply with the Data Protection Act 1998 and related legislation. This policy explains how we use information about those who visit our web-site, provide us with information, and about those who subscribe to our email updates, such as Newsletter or Blogs. By visiting our website and submitting information to us you consent to our using your information in accordance with this policy.

Electronic Information
Some information about website users is collected automatically and this may be used by us to monitor and for analyses how our site is used by visitors. The process does not, however, identify any individual person using the site.

Your Personal Information
We may invite you to provide personal information by filling in our online enquiry forms, by email or to subscribe to our mailing list, if, for example, you are interested in finding out about news and events or subscribing to our email updates. We will retain your personal details and use them in accordance with your request and/or to provide you with information about relevant developments about the content on our website, news or events. If you no longer wish to receive information or email updates you can unsubscribe by pressing the link on the email transmission we send.

Disclosure to Third Parties
We will only disclose your personal information to third parties with your written consent and such third parties are entirely independent of Insolvency & Law Ltd and therefore can take no responsibility for their acts, omissions or decisions.
Accessing and Updating Information

You have the right to access information we hold about you. Please write to our marketing department if you wish to make an access request. If you would like to update or amend the information, we hold about you or if you have any other queries about this policy write to address on this website’s Contact Us page.

 

Security
The internet is not a secure medium. Therefore, although we have endeavoured to protect the security of the information we collect and process, we cannot ensure the security of data transmitted to or from our website via the internet. Any transmission is at your own risk (including the sending or receiving of email messages) where you are provided with any confidential information.

We may change this policy at any time by updating this page and therefore recommend you check this page from time to time to ensure you are referring to the current policy. Your continued use of our website, following the posting of any changes, indicates your acceptance of such changes. This policy is effective from 2012.

 

 

Disclaimer

The information contained in this website is general information only based on the law of England and Wales. The user should be aware that laws and regulations may be different outside England and Wales.

Although care is taken to ensure that the information on the website is accurate and up to date, we do not accept any responsibility for mistakes or omissions. Articles may be out of date. Katherine Grant enters in to no express or implied conditions, warranties, terms or representations regarding the quality, accuracy, or completeness of the information. No part of the website's content constitutes, nor claims to be, a comprehensive review of the applicable law. Please contact us directly if you need a comprehensive and up to date statement of the relevant law.

By using this website you agree that you have read this disclaimer and that you agree to the terms and conditions of operation contained within the disclaimer. If you do not agree to these terms and conditions, you are not authorised to use this website.

Reliance on Content
The information provided on this website is not intended to be legal advice and is for guidance purposes only. Do not use this site to disregard any legal advice, nor to delay seeking legal advice or representation because of something you have read or seen on this site. Before acting or relying in any way on information contained on the site you should seek detailed specialist advice based on your specific circumstances.

Any reliance upon the information given on this site is at the user's own risk. Katherine Grant excludes to the fullest extent lawfully permitted all liability for loss or damage, whether direct, indirect or consequential arising from your accessing, failing to access, or reliance on information contained in this website, from delay or the failure to respond to an enquiry or from any information or omission contained in this website.

We have reviewed all the material on the website, however Katherine Grant take no responsibility for loss as stated above and shall not be liable for any typographical or other errors or omissions within the material contained in this website or its accurateness and completeness.

 

Website Service
While we try to ensure that our website is available 24 hours a day we cannot guarantee this and will not be liable if for any reason the website is unavailable at any time or for any period. Access to our website may be suspended temporarily and without notice for any reason (including, without limitation, system failure, maintenance or repair) and for reasons beyond our control. Please note that although reasonable care is taken to ensure that the website and materials available from it is virus free, we cannot accept responsibility for any viruses you download.

Intellectual Property Rights
The intellectual property rights (including, without limitation, copyright and trademarks) in all material on our website are owned by Katherine Grant as www.katherine-grant.co.uk unless otherwise stated. All rights are reserved.

Change of Terms and Conditions
We may change this disclaimer at any time by updating this page and therefore recommend you check this page from time to time to ensure you are referring to the current terms and conditions. Your continued use of our website, following the posting of any changes, indicates your acceptance of such changes. This disclaimer is effective from 2012

 

Complaint Procedure

Here at Katherine Grant we put the “Client” first, therefore we strive to deal with any complaints you may have immediately in a fair and transparent manner, however if you are not happy with the outcome please find below details of our official complaint’s procedure.

1. You can complain to us in writing by info@katherine-grant.co.uk or phone +447545072972 – outlining the reason(s) for your complaint.

2. We reserve the right to decline to consider a complaint that is made more than 6 months after you became aware of the cause of the complaint. There may be instances where we will waive this requirement at our discretion. We will confirm to you in writing if a complaint has been made outside the time limit that we are prepared to consider.

3. We will acknowledge your complaint within 5 business days of receipt, identifying the person who will be handling your complaint on behalf of Insolvency & Law. Wherever possible, that person will not have been directly involved in the matter which is subject of the complaint and will have authority to settle the complaint.

4. Within four weeks of receiving a complaint, we will send you either;
a) a final response which adequately addresses the complaint; or
b) a holding response, which explains why we are not yet able to resolve the complaint and indicates when we will make further contact with you.

5. Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible. Appropriate redress may not be financial; it may involve an apology, an offer to redo the work or the refund of a fee.

6. If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to info@katherine-grant.co.uk